Stranded at Delhi Airport Due to Travel Agency? Here’s Who to Call and What to Do

Being left stranded at the Delhi airport because of a travel agency’s error—i.e., no pickup, incorrect booking of a hotel, missing connections, or missing part of the itinerary—is every traveler’s worst nightmare. It becomes even more agonizing when it happens late at night, in a foreign land, and your mobile network is not operating as it should.

This manual provides step-by-step guidance on whom to call, your legal entitlements, and how Indian Travel Help can help you resolve the issue quickly.

Typical Situations That Cause Visitors to Get Stuck

Visitors have complained of being left stranded in Delhi’s IGI Airport due to:

• No one arriving to pick them up at the airport
• Hotel reservations that never existed or were never made
• Miscommunication regarding domestic flights or rail tickets
• Delayed or non-provision of visa support or improper documentation
• Travel agents going dark after payment

If you’ve experienced any of the above, it’s probably breach of contract and potential fraud. But don’t fret—there are straightforward steps you can follow.

Step 1: Emergency Contacts You Must Call Right Away

Here are crucial contacts to enable you to promptly solve the problem:

1. Airport Helpdesk (Delhi IGI Airport)
Location: Arrival terminals (T3, T2)

Service: Lost transport assistance, airline connections, accommodation, and general assistance

Contact: Or visit airport information counters

2. Tourist Police Delhi
Purpose: To guard tourists against fraud, robbery, and harassment

Contact: 112 or Tourist Police Helpline: +91-87508 86086

Location: Terminal 3 and Connaught Place, New Delhi

3. Your Travel Agency (If They Respond)
Call, mail, and WhatsApp them for speedy solution.

Write to them requesting alternate arrangements or a refund.

4. Indian Travel Help
We provide stranded travelers 24/7 with:

Arranging alternate transport or accommodation

Filing complaints against tour/travel agencies

Legal help and fund recovery

Call us

Email: support@indiantravelhelp.com

Step 2: Remain Safe and Get Temporary Shelter

While waiting for resolution:

• Access Delhi airport’s Wi-Fi to seek help online.
• Go to hotel booking counters in the airport for emergency accommodation.
• Seek out official prepaid taxi booths (avoid freelance taxi offers).
• Remain in public, well-lit places and do not follow strangers.

Step 3: Document Everything for Legal Protection

To safeguard your rights and claim later:

• Record screenshots of every communication with the travel agency.
• Preserve booking confirmations, receipts, WhatsApp conversations, and emails.
• Video/photos record the airport arrival location with dates and times.
• Make a note of names of airline or helpdesk officials if they have helped.

This record is necessary if you make a legal complaint or claim compensation.

⚖️ Step 4: Know Your Legal Rights in India

You are safeguarded under the Consumer Protection Act of India (2019) if:

• You were charged for a service that wasn’t delivered
• You were the victim of misrepresentation or false assurance
• You were put to inconvenience or monetary loss owing to negligence

You can:

• File a consumer grievance online at https://consumerhelpline.gov.in
• Complain to Delhi Tourism in instances of licensed operators
• Seek legal assistance through Indian Travel Help

You can also complain on:

• Social media sites such as Twitter tagging Delhi Airport, MoCA, and the agency
• Google Reviews and travel forums to alert others

Step 5: Precautionary Steps for Future Travel

Prevent being stranded once more by:

• Checking your airport pickup confirmation 24 hours in advance
• Utilizing licensed and rated travel companies
• Saving copies of all reservations and receipts offline
• Booking airport-hotel transfers from reputable sources
• Registering with Indian Travel Help for trip tracking assistance

Indian Travel Help – 24/7 Assistance

We at Indian Travel Help specialize in helping travelers who are stranded or misguided by travel companies in India. Our assistance comprises:

• Coordination with hotel and transport providers immediately
• Legal notices or complaints against defaulting agencies
• Management of travel disruptions & alternate arrangements
• Assistance in compensation & refunds

If your travel company went silent or your itinerary disintegrated upon arrival—allow us to assist and act promptly.

Indian Travel Help

Website: www.indiantravelhelp.com
Email: support@indiantravelhelp.com
Availability: 24/7 emergency support

✅ Final Thoughts

It is annoying to get stranded at Delhi airport because of a travel agency’s fault—but that is not the end of the road. With proper action and trust-worthy aid, you can recover safely, report the agency, and even get compensation. Act fast. Stay safe. Never hold back from seeking a legal aid.

Let Indian Travel Help be your ally in times of travel crisis.